The BPO is a highly fragmented industry, where acquisitions are necessary to grow and compete in the market. The private equity is aware of this fact and enters Bpo companies to provide them with liquidity, grow them through acquisitions and then sell at a higher value. Some investors, who entered the sector early, such as Talde or 3i, have already successfully divested. Others like Carlyle and Pai Partners have just invested.

Talde and Miura divest BC and win the Ascri award for the best expansion capital transaction

Talde y Miura invested in the BC Group in 2010. This company specialises in mortgage process outsourcing services and the management of registry verifications. In 2015, the private equity firms exited and brought in L-GAM.

During the five years of Talde and Miura's tenure, the BC Group doubled its sales to €100M and tripled its EBITDA to €15M. They also made 10 acquisitions and diversified the traditional mortgage business with two new business divisions that accounted for 33% of the Group's total sales. Among the acquisitions was Ciberlatam, a leader in its sector in Mexico and Chile, which enabled it to expand into emerging markets such as Colombia and Peru.

3i divests in Civica

3ipan-European firm of private equityIn 2013, Civica was sold to OMers Private Equity for around £390M, giving it a return on investment of 2.1x the capital invested in the sale. Civica provides specialised software systems and related services.

3i joined Civica in 2008, and since then Civica has made 10 acquisitions in the UK, Australia and New Zealand.

Spanish outsourcing companies that are making acquisitions thanks to the recent entry of venture capital

We recently told you that Konecta had just bought Allus, a leading Latin American company in the BPO sector.

Konecta has experienced twelve decisive months in its history. This company specializing in business process outsourcing sealed, a year ago, the landing of the private equity fund PAI Partners that took 40% of the shares. The main objective of this move was to get the company to reach €1,000M in sales in four years (which meant, in practice, doubling its size, since its revenues at the time of the transaction were close to €500M).

Digitex, owned by Carlyle group, last year acquired Microcolsa S.A.S., a Colombian company dedicated to document digitalisation. With this acquisition, the company expands its service offering globally.
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