BPO and Konecta's purchase of Sum Talk

, ,
Integral service around a transaction
BY : Diego GutiérrezApril Wed, 2020

The outsourcing of a business process or the Business Process Outsourcing (BPO) is the outsourcing of the management of some area or activity of an organisation to a specialised provider.

This agreement guarantees a quality of service through service indicators and implies a paradigm shift for customers: delegating the management of resources in favour of the management of service levels. The evolution of the business practice of outsourcing has clearly been growing over the last few years, particularly in the field of information systems.


As discussed above, companies choose to outsource or BPO when they decide that a specific task can be better performed by outsourcing than if the company has to deal with it itself.

BPOs in the information and communication technology sector have evolved beyond an imaginable scale in the last decade. Small businesses have benefited the most, as they now have access to larger computing resources and high-performance infrastructure, which they would never have dared to pay for.

One of the most recent BPO operations of particular relevance in the Spanish market has been carried out by the multinational company Konectawhich has acquired the Galician company Sum Talk this past year 2019.


The multinational Konecta, with a presence in 10 countries and a turnover of more than 700 million euros, acquired in July last year the company call centre Galician Sum Talk. This line of business of Grupo Sum has almost a thousand employees and provides services to important companies such as InditexAbancaPrivalia or Metlife.

The sale of Sum Talk by the Sum Group is part of a strategic agreement between Konecta and the Galician group. On the one hand, for the Sum Group, the agreement implies that, at the same time as it disposes of its contact centreSum becomes a reference supplier for the technology company.

On the other hand, for Konecta, the operation reinforces its leadership in Spain, both in terms of capabilities and in terms of diversification and expansion of its customer base.

▶You may be interested in: Konecta buys artificial intelligence group Rockethall.

The M&A Professionals

Meet our services



Do you want to be up to date?


Our diferentiation

Market Research Technology
Our team of market analysis specialists is continuously analyzing the investments of the most active markets in the industry in order to unceasingly contribute ideas of the current market situation and identify the most relevant trends for senior management. We integrate the most relevant sources of information which allows us to discover the most interesting companies for venture capital and similarly helps us to identify the investors with the highest probability of involvement in an M&A process to ensure the success of our sell-side operations.

The reports and deductions of our advisors provide a broad view of the sector, both geographically and from the complementary or adjacent markets perspective.
Technology Data Analytics
for M&A
Advanced data anlytics is a weapon". Intelfin is an artificial intelligence tool we use for investing and creating value in SMEs through competitive analytics and the enterprise environment.

IntelFin consists of a cognitive system, which, through the application of advanced analytical technologies, facilitates the automation of investment and financing decisions in the field of non-listed companies and especially SMEs in high-growth sectors.

The information related to these companies is characterized by their lack of transparency and heterogeneity; thus, it is necessary to develop an advanced analysis which is as much predictive as prescriptive and is developed in a natural language custom, suitable to obtain greater clarity and knowledge of the investment scope.

The IntelFin system focuses especially on analyzing the variables that define and influence the competitive environment of a sector and the positioning of a company, analyzing their influence on future value creation. Therefore, IntelFin supports strategic decision-making to senior management by resolving questions such as:

¿What are my competitors' priorities, strategies and expansion plans? Who's my competition? Which competitor is most likely to grow at a higher rate?
Which areas of activity/business models will receive the most investment? Which sectors are most attractive to investors?
Which companies are going to experience the most growth in the near future? Which companies are most likely to receive investment or be acquired?
Training Methodology
We have developed training programs in an innovative set-up which guarantees our teams the acquisition of technical competences both in the field of corporate finance and in the field of psychology, that is much needed when it comes to negotiation processes.

We have a culture of continuous improvement of our processes, closely related to the use of information systems that allow the enhancement of internal communication between our teams, as well as external communication with our customers. Hence, we extend best practices identified internally in an efficient and rapid manner among our members.

Are you one of those who prefer to be well informed when making decisions?