Enghouse, a leading provider of enterprise software solutions, has acquired Spanish contact centre software solutions provider Presence for €15.8M.
The purchase takes Enghouse a step further in its efforts to become a global leader by expanding its presence in Spain, South Africa, Mexico, Colombia and Brazil.
Presence, for its part, says the deal will help them to offer a better service to our customers and partners, as well as to have a greater penetration in our markets.
Presence is a leading provider of multichannel contact centre software solutions with a strong presence in Spanish-speaking markets. The company's suite of products offers its more than 200 customers a flexible architecture that allows it to provide service from the customer's infrastructure, the cloud or a hybrid environment.
Presence specialises in Multichannel CEC solutions, which have received the TMC Award in Unified Communications and WebRTC Product of the Year, enabling contact centres to optimise their resources and increase efficiency in communication processes.
It is a leading Canadian global enterprise software solutions company with a strong growth strategy through strategic acquisitions within its contact centre, networking (OSS/BSS) and transportation/public safety business segments.
Enghouse systems, which went public in 1999, has made seven acquisitions since 2009, and in 2016, in addition to the aforementioned Presence, NetBoss Technologies y CellVision AS. Netboss is a Florida-based, real-time network analytics and operational support systems solutions company. CellVision is dedicated to advanced and optimised network and customer communications analytics to improve customer experience and reduce mobile operator costs. CellVision's mBOSS product suite offers engineering and analytics, and transfers customer calls from a call centre to the web.