Canada's Enghouse Systems buys Presence Technology for €15.8M

, , ,
Integral service around a transaction
BY : Diego GutiérrezNovember Tue, 2016
Enghouse, with the acquisition of Presence, is yet another in the wave of purchase of companies in the software technology sector with the aim of growing in the Spanish-speaking market.
Enghouse buys Presence

Enghouse, a leading provider of enterprise software solutions, has acquired Spanish contact centre software solutions provider Presence for €15.8M.

The purchase takes Enghouse a step further in its efforts to become a global leader by expanding its presence in Spain, South Africa, Mexico, Colombia and Brazil.

Presence, for its part, says the deal will help them to offer a better service to our customers and partners, as well as to have a greater penetration in our markets.

About Presence technologies

Presence is a leading provider of multichannel contact centre software solutions with a strong presence in Spanish-speaking markets. The company's suite of products offers its more than 200 customers a flexible architecture that allows it to provide service from the customer's infrastructure, the cloud or a hybrid environment.

Presence specialises in Multichannel CEC solutions, which have received the TMC Award in Unified Communications and WebRTC Product of the Year, enabling contact centres to optimise their resources and increase efficiency in communication processes.


About Enghouse systems

It is a leading Canadian global enterprise software solutions company with a strong growth strategy through strategic acquisitions within its contact centre, networking (OSS/BSS) and transportation/public safety business segments.

Enghouse systems, which went public in 1999, has made seven acquisitions since 2009, and in 2016, in addition to the aforementioned Presence, NetBoss Technologies y CellVision AS. Netboss is a Florida-based, real-time network analytics and operational support systems solutions company. CellVision is dedicated to advanced and optimised network and customer communications analytics to improve customer experience and reduce mobile operator costs. CellVision's mBOSS product suite offers engineering and analytics, and transfers customer calls from a call centre to the web.


Do you want to know which are the top 10 companies in software solutions for companies and what they are investing in? Fill in the contact form to download it or call us on + 34 946424142
The M&A Professionals

Meet our services



Do you want to be up to date?


Our diferentiation

Market Research Technology
Our team of market analysis specialists is continuously analyzing the investments of the most active markets in the industry in order to unceasingly contribute ideas of the current market situation and identify the most relevant trends for senior management. We integrate the most relevant sources of information which allows us to discover the most interesting companies for venture capital and similarly helps us to identify the investors with the highest probability of involvement in an M&A process to ensure the success of our sell-side operations.

The reports and deductions of our advisors provide a broad view of the sector, both geographically and from the complementary or adjacent markets perspective.
Technology Data Analytics
for M&A
Advanced data anlytics is a weapon". Intelfin is an artificial intelligence tool we use for investing and creating value in SMEs through competitive analytics and the enterprise environment.

IntelFin consists of a cognitive system, which, through the application of advanced analytical technologies, facilitates the automation of investment and financing decisions in the field of non-listed companies and especially SMEs in high-growth sectors.

The information related to these companies is characterized by their lack of transparency and heterogeneity; thus, it is necessary to develop an advanced analysis which is as much predictive as prescriptive and is developed in a natural language custom, suitable to obtain greater clarity and knowledge of the investment scope.

The IntelFin system focuses especially on analyzing the variables that define and influence the competitive environment of a sector and the positioning of a company, analyzing their influence on future value creation. Therefore, IntelFin supports strategic decision-making to senior management by resolving questions such as:

¿What are my competitors' priorities, strategies and expansion plans? Who's my competition? Which competitor is most likely to grow at a higher rate?
Which areas of activity/business models will receive the most investment? Which sectors are most attractive to investors?
Which companies are going to experience the most growth in the near future? Which companies are most likely to receive investment or be acquired?
Training Methodology
We have developed training programs in an innovative set-up which guarantees our teams the acquisition of technical competences both in the field of corporate finance and in the field of psychology, that is much needed when it comes to negotiation processes.

We have a culture of continuous improvement of our processes, closely related to the use of information systems that allow the enhancement of internal communication between our teams, as well as external communication with our customers. Hence, we extend best practices identified internally in an efficient and rapid manner among our members.

Are you one of those who prefer to be well informed when making decisions?