The Help Desk sector: growth in the amount invested

Integral service around a transaction
BY : Diego GutiérrezJuly Mon, 2014
iStock_000008602145Small The Helpdesk encompasses numerous tasks that are indispensable for companies to make the most of the introduction of new technologies. These tasks range from providing technical support for computer programmes, software updates, to personalised attention to customers for any problems they may have in this field. In recent years investors have bet more strongly on the sector, 2013 has raised a total of 94M, a 56% more than in 2009 which raised 60M, although the number of operations have been lower, from 13 operations in 2009 to 9 in 2013.



venture capital

Companies that have received the most funding

ZendeskThe company, which sells cloud-based customer care software, has raised the most, reaching a total of 85M in 5 years. financing rounds. This company is taking shares to be listed on the stock exchange.

Reditproviding customisable cloud services and data centres, the San Diego-based company, founded in 1996, has only received one round of funding, in August 2013, but this is the first round of funding it has received. round reached 72M.
The third company that has raised the most money is  inTarvoIndia's leading provider of technical helpdesk, installation, repair and survey services. InTarvo has raised 22M in two years. funding rounds.

"The sector is growing in investor interest and growing in the size of the rounds. It is foreseeable that the number of exits will start to pick up speed in 2014 and 2015," says Diego Gutierrez of ABRA INVEST.

Companies that have conducted the largest number of rounds

Most of the companies have had only one round of financing, only 5 companies have had more than one round. round. These companies are: ZendeskFreshdeskSellsyinTarvo and Virtual Computer.
Most of the rounds have been done by venture capital operations, in early stage companies, series a and b rounds. However, the prominence of business angels is striking, accounting for 26% of the deals.


Amount of rounds

Although there are companies that have raised in excess of 60M, such as the aforementioned redIT and Zendesk, most of the companies that have raised in excess of 60M, such as the aforementioned redIT and Zendesk, the majority of the companies that have raised in excess of 60M are rounds have been of a smaller amount, the average for a round is 6M.

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