The Comdata Group, headquartered in Italy, is a leading provider of CRM Business Process Outsourcing in Europe and Latin America. At the end of 2015 it was acquired by private equity firm Carlyle. Since then, the fund is putting a lot of effort in creating a leading European BPO. With the latest transactions Comdata will reach in 2017 more than 750 million euros of turnover, positioning the Group in the Top 5 of the CRM BPO industry in Europe.
Overtop, operates in the CRM BPO sector in Spain (Catalonia). Founded in 2007, it provides inbound and outbound customer care and back office services to multinational and national clients in the banking, insurance, energy and services sectors. The group currently employs around 400 people and had a turnover of €6M in 2015.
This acquisition allows Comdata to increase its presence in Spain, especially in Catalonia, where Overtop has a strong presence. In addition, the acquisition also allows Comdata to increase its client portfolio with national banks, insurance companies and multinational clients, further diversifying revenues in Spain with these industries.
Izum is a French company specialised in CRM outsourcing with a turnover of close to 200 million euros and is active in the French domestic market with onshore and offshore operations in Morocco and Madagascar, as well as in BCust, Colorado Conseil and CMS.
Comdata will buy Izium's shares in B2S, BCust, Colorado Conseil and CMS.
Massimo Canturi, CEO of the Comdata Group, said: "We are very proud of the Comdata Group.By acquiring B2S and its sister companies, we not only achieved a milestone in Europe, but also gained a more balanced and diversified customer portfolio with significant exposure to sectors other than telecommunications and a customer base of more than 550 customers.".
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