Atento, the leading BPO company in Latin America, acquires Brazilian company Interfile

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Integral service around a transaction
BY : Diego GutiérrezMarch Thu, 2017
With this acquisition, Atento creates the largest provider of credit origination BPO services in Brazil, with a market share of 10.4% and more than 4,000 professionals with "strong specialisation" in this business segment.
Atento, the leading BPO company in Latin America, acquires Brazilian company Interfile
About Interfile

Founded in 1991, Interfile provides credit management services and solutions to the vast majority of major brands operating in the country's financial sector. It has more than 1,700 employees, two BPO service centres, 28 operational offices and more than 1,400 workstations.

Interfile sees the deal as an opportunity to be able to offer its customers higher value products.

"Atento had already acquired in September 2016 a majority stake in R Brasil Soluções, which operates in the field of recovery solutions," says Diego Gutiérrez of Abra-Invest.

About Atento

It is a company founded by Telefónica in 1999, which offers CRM and BPO solutions through multichannel platforms, including back office, SAC, service desk, technical support, recovery and sales. The company operates in 14 countries and is a leader in the Spanish and Portuguese speaking market in Latin America, Mexico and Spain.

In 2012 Telefónica sold Atento to the group of companies controlled by private equity fund Bain Capital and in 2014 it went public on Wall Street.

This acquisition is part of the strategy to continue growing in Latin America and creates the largest provider of credit origination BPO services in Brazil, with a market share of 10.4% and more than 4,000 professionals with "a strong specialisation" in this business segment.

Corporate finance analysis Atento

Atento is going through critical times, its net profit in 2016 recorded a decline of 92.8% in 2016 with a figure of $$3.4M, although it doubled its profit (+131.9%) in the fourth quarter to $16.7M (€15.5M).

Atento's revenue was 1TP2Q1,757.5M in 2016, down 1.4% on a 6.5% increase in revenue in the Americas, and declines of 7% and 3.1% in Brazil and EMEA (Europe, Middle East and Africa).

For the current year, Atento expects headwinds to "diminish", so it expects revenue growth of between 11Q11TP1Q and 51Q11Q excluding the currency impact. Gross operating profit (Ebitda) is projected to increase by between 111Q11TP1Q and 121Q121Q.

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